FAQ
Find answers to our most frequently asked questions.
Shipping & returns
Do you accept returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@sleepnerdz.com
How long does shipping take?
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How much is shipping? Where do you ship to?
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Can you tell me more about your shipping process?
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How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
How does a refund work?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be aware that customers need to responsible for shipping fees for the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Products Information
Where can I find information on sustainability?
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Where can I find more information?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.